Production AI Patient Outreach System
2024–PresentPrincipal Architect, ChenMed LLC
Architected and built a fully automated AI-driven patient outreach system that calls and texts high-risk Medicare Advantage patients, scores every conversation in real time for clinical risk, and hands off patients in need to live clinical staff for immediate follow-up. Designed a novel dialog engine on top of third-party telephony and speech services, operating within HIPAA and clinical-safety constraints. Built the 5,000-response vector store from prior call transcripts and clinical input — a proprietary NLP asset capturing how this patient population communicates about their health. First live call within one week of project start. Six weeks in at 5% rollout: 40 emergency department visits averted, 104 inpatient stays avoided, approximately $2M in documented cost savings. Implied full-rollout ceiling: ~$40M annualized.